Pam - it's simple. Six words.
You get what you pay for.
For far too long too many (living in a perpetual state of lack mentality) want platinum service for free. Yes. Free. Why free? Lack mentality.
Lack mentality knows no financial limits. I know billionaires who sincerely believe they'll be homeless if they spend a buck more than they believe is necessary. The number of poor people who pay for rich people's ego's (via substandard wages, benefits. et. al.) - hastens the fall of decency, common-sense and grace.
As the day arrives where billionaires discover they simply can't hire anyone for anything regardless of how much money they offer - we'll see a long-over-due shift in consciousness.