Did You Change to Applepay to Auto-Renew Your Medium Subscription? Yes? Heads-Up!

Soul Dancer, Soul University
3 min readOct 15, 2023

Is your “Member Since” date wrong on your profile page?

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Did you change to ApplePay to auto-renew your Medium.Com’s subscription? If so, have you noticed discrepancies concerning your Membership Since dates?

I used my debit card to initially purchase — then auto-renew my medium subscription for 2018, 2019, and 2020. In 2021 I changed my annual auto-renewal to ApplePay. To do so (per Medium’s Support / direction) I had to:

  • cancel my auto-renew.
  • allow my existing subscription to end.
  • manually renew on my renewal date using ApplePay.

On 2021’s renewal date I used my iPhone to renew my subscription using ApplePay. Little did I know this would start an annual problem. The problem?

  1. My “Member since” date reflects 2021 — the date my auto-renewal via ApplePay happened. According to my billing history I’ve been a paid member since 2018.
  2. According to my membership settings page to fix a mistake email yourfriends@medium.com. When I emailed the email address provided in the Support reply email — yourfriends@medium.com I received an instant automated email stating I must use medium’s HELP page to submit a support request to address incorrect membership since dates. (So, yup! Help pages are out-dated.)

On 09/18/2022 ApplePay did apply my Medium subscription auto-renewal correctly — yea! However, two issues cropped up.

  1. My account billing page lists 2018–2021 payments made by my debit card but no ApplePay payments.
  2. Per Medium support response ApplePay payments will NOT be reflected on my Medium account since ApplePay is considered a third-party payment. If you use ApplePay to auto-renew your Medium subscription — review your ApplePay payments for Medium subscription renewals.
  3. According to my account Settings page my Medium Member since date changed from Aug 2018 to August 2021.
  • After contacting Medium’s Support, they did manually update my About page to reflect: Medium member since August 2018 since that’s when I started my membership.
  • Yet, upon each ApplePay annual renewal —…

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Soul Dancer, Soul University

Teacher, Counselor, Author, Speaker, Founder. Tired of doubt, guilt, shame or worry? Let's get to work. See you in class. https://bit.ly/suddgsw