Did You Change to Applepay to Auto-Renew Your Medium Subscription? Yes? Heads-Up!

Is your “Member Since” date wrong on your profile page?

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Did you change to ApplePay to auto-renew your Medium.Com’s subscription? If so, have you noticed discrepancies concerning your Membership Since dates?

I used my debit card to initially purchase — then auto-renew my medium subscription for 2018, 2019, and 2020. In 2021 I changed my annual auto-renewal to ApplePay. To do so (per Medium’s Support / direction) I had to:

• cancel my auto-renew.
• allow my existing subscription to end.
• manually renew on my renewal date using ApplePay.

On 2021’s renewal date I used my iPhone to renew my subscription using ApplePay. Little did I know this would start an annual problem. The problem?

1. My “Member since” date reflects 2021 — the date my auto-renewal via ApplePay happened. According to my billing history I’ve been a paid member since 2018.
2. According to my membership settings page to fix a mistake email yourfriends@medium.com. When I emailed the email address provided in the Support reply email — yourfriends@medium.com I received an instant automated email stating I must use medium’s HELP page to submit a support request to address incorrect…