Attention Medium Members. Check your renewal settings.

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With my annual medium.com membership renewal rapidly arriving*, I thought I’d check my account to see if my ApplePay auto-renewal is good to go. (According to my iPhone via my ApplyPay Subscription screen — my auto-renew is good to go.) To my surprise, I discovered:

1. My auto-renewal is missing / cancelled. (I didn’t cancel my subscription via ApplePay.)
2. My “Member since” date reflects 2021. According to my billing history I’ve been a paid member since 2018.
3. According to my membership settings page: “Changed your mind? Contact yourfriends@medium.com.” When I emailed yourfriends@medium.com I received an instant automated email stating I must use medium’s HELP page to submit a support request.

Are you a medium.com member? Have you noticed these issues?

Thought I’d post this since is appears there’s been some addition site updates.

*September 20, 2022 Update

A quick update! On 09/18/2022 ApplePay did apply my Medium subscription auto-renewal correctly. yea! However, two issues now need attention.

1. My account billing page reflects my initial payments made by my Visa card but no ApplePay payments. Per Medium support response ApplePay payments will NOT be reflected on my Medium account since ApplePay is considered a third-party payment. If you use ApplePay to auto-renew your Medium subscription then review your ApplePay payments for Medium subscription renewals.
2. According to my account Settings page my Medium Member since date changed from Aug 2018 to August 2021. Medium’s Support did manually update my About page to reflect: Medium member since August 2018 since that’s when I started my membership. My member Settings page under Membership currently states: Medium Member since Aug 2021. Apparently ApplePay auto-renewal payments affects my Settings page to reflect the most recent year.
3. One day Medium’s billing tracking information might just include ApplePay payments. Time will tell.

Do you use ApplePay for your auto-renewal? Are you experiencing these same issues? Comments welcome.

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